Customer Support

Contact Us

Please leave bug reports, questions, or feedback on the support board below. A GitHub account is required to post.

When reporting an issue, including the following details will help us check it more quickly.

• Device model and iOS version
• App version: Go to Settings > General > iPhone Storage and tap White Night Manor. On iPad, check iPad Storage
• The chapter where the issue occurred and the dialogue line on screen at that moment
• A screenshot, if possible

Posts on the inquiry board are visible to everyone. Please do not include personal information such as your email address or phone number.

Frequently Asked Questions

How is my progress saved?

Your progress is saved automatically when you switch to another app or return to the Home Screen. You can also save manually using 'Save' at the top of the game screen. Tap 'Continue' on the title screen to resume from where you saved.

Is an internet connection required?

No. You can play from beginning to end even in Airplane Mode.

The text is too small or moves too quickly.

You can adjust the text size, text display speed, and auto-advance speed in 'Settings'.

I want to reread dialogue I missed.

You can reread past dialogue in 'Log' at the top of the game screen.

I want to review the clues I have gathered.

You can view character profiles, collected evidence, and investigation notes in 'Notebook' at the top of the game screen. 'Case Notebook' on the title screen keeps a record of the evidence you have discovered while playing.

I want to replay from a specific chapter.

You can return to the beginning of any chapter you want using 'Chapter Select' on the title screen.

What happens to my records if I delete the app?

Because save data and settings are stored only on your device, they are deleted together with the app when you uninstall it. For more details, please refer to the Privacy Policy.